FAQ's

FAQ: Maintenance for Rentals Managed by Renters Warehouse SE Virginia

1. How do I submit a maintenance request?

To submit a maintenance request, log in to your Renters Warehouse tenant portal and follow the instructions to create a new request. Make sure to provide detailed information about the issue.

To access the portal you may do so by downloading the Appfolio Tenant App. You can find the link to the app and the login to the portal by clicking this link: https://rwvirginiabeach.appfolio.com/connect/users/sign_in

2. What types of maintenance are the tenant’s responsibility?

Tenants are generally responsible for minor maintenance tasks, such as replacing light bulbs, changing air filters, unclogging drains, and yard maintenance unless otherwise specified in the lease agreement.

3. Who handles emergency maintenance?

For emergency maintenance, call the Renters Warehouse SE Virginia emergency hotline immediately. 757- 452-4501. Emergency issues include situations like flooding, no heat in winter, electrical hazards, or plumbing failures.

4. What qualifies as an emergency maintenance issue?

Emergency issues include:

No heat during cold weather
Major water leaks or flooding
Leaks causing secondary damages
Gas leaks
Power outages affecting essential services
Fire hazards

If you are unsure, please call the emergency hotline for guidance. 757-452-4501

5. How quickly are maintenance requests addressed?

Non-emergency maintenance requests are typically addressed within 24-72 hours, depending on the urgency and availability of vendors. Emergency requests are given priority and responded to as quickly as possible.

6. Can I perform repairs myself?

Tenants should not attempt to perform repairs unless they are minor tasks (like replacing air filters) or unless specifically authorized by the property manager. Unauthorized repairs may lead to liability or lease violations.

7. Who pays for maintenance and repairs?

The property owner is generally responsible for covering the cost of repairs for normal wear and tear and mechanical failures. However, if the tenant caused damage due to negligence or misuse, the tenant may be charged for the repair costs.

8. What should I do if I have a plumbing issue?

If there is a plumbing issue like a clogged toilet or drain, you should first attempt to clear the blockage using a plunger. If the issue persists, submit a maintenance request. In the event of a major leak, turn off the water supply and contact emergency maintenance.

9. What should I do if I lock myself out of the property?

Lockouts are not considered an emergency. Tenants are responsible for handling lockouts. You may contact a locksmith at your own expense, or if available, Renters Warehouse can assist for a fee.

10. How often are inspections conducted?

Routine inspections may be conducted by the property manager to ensure the property is well-maintained. Tenants will be notified in advance of any scheduled inspections.

11. What should I do if an appliance breaks down?

If a major appliance provided with the rental (e.g., stove, refrigerator) breaks down, submit a maintenance request immediately. Appliances will either be repaired or replaced depending on the issue. Your lease states if an appliance is listed as-is or not.

12. What items can be flushed down the toilet?

Only toilet paper and human body waste should be flushed down the toilet. Flushing items such as wipes, feminine hygiene products, paper towels, diapers, or other foreign objects is strictly prohibited. Failure to comply will result in the tenant being responsible for any resulting plumbing issues, and the tenant will be charged for the cost of repairs.

12. How can I prevent maintenance issues?

To prevent issues:

Regularly replace air filters
Regularly
Keep drains clear of debris
Report minor problems before they become major

Preventing maintenance issues in a rental property can help ensure the home remains in good condition and can save both tenants and property owners time and money. Here are some tips for tenants to help prevent maintenance problems:

1. Keep Drains Clear

Avoid pouring grease, food particles, or coffee grounds down the sink.
Use drain strainers to catch hair and debris in sinks and tubs.
Only flush toilet paper and human waste. Do not flush items like wipes, paper towels, diapers, or feminine hygiene products.

2. Replace Air Filters Regularly

Check and replace HVAC air filters every 1-3 months to keep the heating and cooling system running efficiently. Dirty filters can cause poor air quality and strain the system, leading to breakdowns.

3. Maintain Proper Ventilation

Use exhaust fans in bathrooms and kitchens to reduce humidity, preventing mold and mildew growth.
Keep windows open occasionally to allow fresh air to circulate and reduce moisture buildup.

4. Avoid Overloading Electrical Outlets

Use surge protectors and avoid plugging too many devices into one outlet to prevent electrical hazards or tripped circuits.
Report any flickering lights, burning smells, or frequent power outages to your property manager.

5. Handle Small Leaks Immediately

Report any leaks or dripping faucets to management right away to prevent water damage.
Check under sinks and around toilets for signs of moisture or water damage.
Ensure that toilets, faucets, and plumbing are used correctly to avoid clogs or overflows.

6. Clean Regularly

Keep the property clean to prevent pests like ants, roaches, or rodents. Clean countertops, dispose of trash properly, and avoid leaving food out.
Vacuum carpets and sweep floors to reduce dust and allergens.

7. Follow Appliance Guidelines

Use appliances properly, following the manufacturer’s guidelines. Overloading washers or dryers, for example, can cause them to malfunction.
Clean the lint trap in the dryer after every use to prevent fires and ensure efficiency.

8. Maintain Yard or Outdoor Spaces

If responsible for yard care, regularly mow the lawn, trim hedges, and clear debris from walkways.
Clean out gutters if specified in your lease, to prevent blockages that can lead to water damage.

9. Report Minor Issues Before They Get Worse

If you notice small issues, such as peeling paint, cracked windows, or loose handrails, report them immediately before they escalate into bigger problems.

10. Prevent Mold Growth

Wipe down moisture-prone areas, such as bathroom walls and shower curtains, after use.
Fix any leaks or ventilation issues to prevent mold growth, which can cause health problems and property damage.

11. Keep an Eye on the Roof and Exterior

If you notice any loose shingles, damaged siding, or cracks in the foundation, inform the property manager so that repairs can be made before serious damage occurs.

12. Protect the Flooring

Use furniture pads to prevent scratches on hardwood or laminate floors.
Clean spills immediately to prevent staining or damage to carpets or floors.

13. Test Smoke and Carbon Monoxide Detectors

Regularly test smoke and carbon monoxide detectors to ensure they are working. Replace batteries as needed and if applicable.

14. Be Cautious with DIY Projects

If you’re considering minor improvements (e.g., hanging items on walls), consult the landlord first to avoid causing damage or violating your lease agreement.